During the record-breaking cold weather in the Midwest last week, Nicor Gas broke some of its own records, delivering the most natural gas in a single day. Nicor Gas delivered more than 4.8 billion cubic feet of natural gas to its 2.2 million customers throughout northern Illinois. This is the single largest delivery of natural gas in the company’s history and surpassed previous records set during the 2014 Polar Vortex.
Every customer deserves peace of mind that we’ll be there to keep their homes warm, businesses running and families safe. That’s why planning for winter weather begins long before the temperatures drop and natural gas use goes up, or what we call peak demand days. This includes the $1.25 billion investment Nicor Gas has made in infrastructure modernization and improvements to replace aging natural gas pipelines, move meters from inside homes and businesses to outside, upgrade natural gas storage systems and refurbish stations that regulate the natural gas pressure in our system.
During this extreme cold weather Nicor Gas employees worked around-the-clock to monitor our pipelines to ensure the safe performance and reliability of our infrastructure. More than 7,000 customer calls were received at the customer contact center and field operations responded to nearly 1,500 emergency calls for service during the two days of the most extreme subzero weather, Jan. 30 and Jan. 31; there were no major service outages during the weather event.